Job Description

Job TitleIncumbents provides supervisory oversight for Information Technology staff and responsible for assisting in the overall direction and administration of all network activities, communications, software acquisitions, and any other information systems services to be provided by the city.Essential Duties and ResponsibilitiesThe list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed.Supervises technical personnel responsible for carrying out application support, operations and scheduling, and hardware and software maintenance activitiesInstalls, configures, administrates and maintains the Virtual Server and Desktop EnvironmentInstalls, configures, maintains and monitors the backup, data replication, and disaster recovery environmentDetermines requirements, plans and implements hardware and software upgradesAdministrates and supports email systemAssists in the preparation of long and short range plans for department's resources and personnelWorks with system technicians in analysis of computer problems and solutionsDevelops specifications and reviews proposals for network, computer, and communications hardware, software, and servicesAssists with the development and maintenance of viable contingency plans for city-wide network and communications systemsImplements network security and administration of the city's WAN/LANDevelops, implements, maintains, or adheres to quality standards and practices relating to technologyMeets with user departments, vendors, and consulting firm personnel to discuss plans, issues, administration, and operations.Exercises tact and diplomacyAssists in the approval and endorsement of service requests presented to the departmentMonitors trends and technology changesPrepares reports as requestedPerforms other duties as assignedSupervisory ResponsibilitiesExercises supervision of personnel in related area of responsibility.Typical QualificationsKnowledge of:LAN/WAN systems, converged voice and data network, and applicationsEnterprise-wide project management principlesAdvanced information technology principles and trendsData manipulation procedures and practicesBusiness analysis methodsNeeds assessment methodologiesNetworking principlesDatabase management principlesMultiple computer operating systemsAnalytical methodsData and telecommunication and converged network architectures (i.e. Cisco)Cybersecurity TechnologiesApplicable local, state and federal laws, rules, regulations, codes, and/or statutesPolicy and procedure development practicesResearch methodsContract management principles and practicesSkill in:Computer OperationsVMware VirtualizationVeeam Backup and RecoverySAN Storage SystemsCisco Switch and Router ManagementMicrosoft Exchange ManagementGroup Policy ManagementActive Directory ManagementAzure Active Directory ManagementMicrosoft Office 365 OrchestrationSQL Database AdministrationVOIP TelecommunicationsCloud Storage TechnologiesIP Surveillance Networks and StorageAbility to:Ability to troubleshoot various telephony issuesWork independently managing multiple assigned priorities and tasks maintaining project schedules and deliverablesSee the big picture; envision technology solutions for tactical and strategic objectivesWork effectively with users, technical personnel and consultants to achieve stated objectivesWork effectively under stressMonitor and evaluate staffPerform needs assessmentsManage large, complex projectsAnalyze and design complex systemsEvaluate hardware and software applicationsCommunicate technical information to a non-technical audienceInstall, configure and troubleshoot technological platforms, systems, and networksSupport enterprise sized networks and support network operations centerUtilize and manage databasesAnalyze processes, information, and dataPrioritize and assign workPrepare reportsDevelop, evaluate, recommend, and implement processes and proceduresInterpret and apply Local, State and Federal laws and regulationsManage change and sensitive topicsRead, comprehend, and review information related to area of assignmentAdapt to rapidly changing environmentsSolve problemsCoordinate and execute multiple tasksAnalyze complex informationConduct researchAnalyze processes and make recommendations for improvementCommunicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work directionEducation and/or Experience: Bachelor's Degree in Information Technology, or Computer Science and 3-5 years directly related experience including experience in the design, installation, and maintenance of virtual infrastructure; telecommunications, networks, IP addressing, and VoIP; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Certification/Licensure: Must have at time of hire and be able to maintain a valid Ohio driver license.Supplemental InformationThe work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Work Environment Incumbents may be subjected to moving electrical currents, extreme temperatures, inadequate lighting, and workplace restrictions.BenefitsThe City of Cleveland Heights offers permanent full time employees an excellent benefits package!Comprehensive Medical & Dental PlanPaid Time OffLife InsuranceDeferred Compensation PlansEmployee Assistance Program

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