Job Description

Job Description

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation:

$16.50 per hour

Responsibilities:

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Handle customer complaints as necessary
• Bookkeeping: keep accurate records of all hotel guest account information
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications:

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has experience answering telephone calls and troubleshooting stressful situations

About Company

The Best Western Plus Hudson Hotel & Suites is located 30 minutes from Denver International Airport and 10 minutes from Platte Valley Medical Center. We are located in Hudson and close to Brighton, Fort Lupton, and Keenesburg, with Love’s Travel Stop next door. As a team, we strive to offer the best lodging facility, with the friendliest staff in a family atmosphere. We take care of our guests as if they were our best friends and/or family members.

Five Rivers Hospitality owns and operates hotels across multiple states and is committed to delivering exceptional guest experiences while creating opportunities for our team members to grow and succeed in hospitality.

What We Offer:

• Competitive salary based on experience

• Supportive leadership and operational resources

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