Job Description

Franchise Business Consultant iFixScreens.com is a regional leader in mobile device repair and sales. With over a decade of expertise, iFixScreens.com offers services from iPhone repair to computer repairs across more than 35 locations in the United States. Job Description The Franchise Business Consultant (FBC) provides consultation services and support to assigned franchisees in the Five Critical Outcome areas of customer service, revenue growth, profitability, management growth, and staff development. FBCs actively seek to establish, train, advise, and develop franchisees in accordance with iFix’s policies, bulletins, manuals, and standards. Responsibilities Prepare and complete one‑on‑one visits in franchise stores, conduct weekly virtual training sessions, hold area meetings within the region, and complete conference calls regularly to provide training in the area of the Five Critical Outcomes. Coaching and development sessions are documented using the company CRM and measured with franchise Key Performance Metrics (KPM). Customer Service: Actively support efforts to simplify customer service practices for franchisees. Revenue Growth: Provide advice and targeted training to maintain competitive performance; engage franchises in strategic planning and goal setting, marketing development, and service/sales line growth. Profitability: Review financial key performance metrics, conduct break‑even, trend, and cash‑flow analysis to guide franchise owners to achieve profit targets. Management Development: Assist owners/employees in coaching, mentoring, accountability, and overall management development using iFixScreens support tools. Staff Development: Ensure staff are trained to assist with customer service, revenue growth, repair growth, and profitability; monitor employee development as needed. Keep the corporate team informed and provide weekly production updates. Document consultation activities within the company CRM. Remain current on new technology and practices related to repairs. Conduct regular meetings to provide system updates, instructional training, and gather feedback with large groups of franchise owners. Answer general business operation and development questions. Control and manage individual expense reports in accordance with company travel policy. Maximize revenues and document the individual plan to improve each franchise. Help franchise owners by engaging in inter‑office collaboration and mentorship. Utilize effective time management, operate with integrity, and promote the iFixScreens brand. Complete company initiatives and assigned tasks in a timely manner. Provide headquarters with franchise feedback and support other iFixScreens divisions as needed. Qualifications Minimum of five (5) years as a consultant for a franchise system, or ten (10) years as a successful business owner. English language fluency. Ability to communicate complex ideas verbally and in writing with people at all levels of the organization. Passion to serve franchisees through consultative skills. Ability to present and speak professionally to large groups. Proficiency in Microsoft Office (Word, Outlook, Teams, Excel, PowerPoint). Thorough understanding of the iFixScreens Operating System. Thorough understanding of iFixScreens stages of development. Understanding of financial statements, QuickBooks Online, and general business practices. Complete understanding of training venues, resources, and programs. Proper representation of the company and etiquette while representing iFixScreens; maintain professional standards. Professional positive attitude toward franchisees, team members, and colleagues. Proven competence in leadership and academics. Ability to work collaboratively with others and fully engage in special projects. Ongoing effort to increase industry knowledge and support the brand. Working Conditions Must be physically able to travel independently. Up to 50% travel is expected. Business operations Monday through Friday, including weekends as necessary; weekend travel may be directed by the Division Director or Field Consulting Manager. Maintain a valid Driver’s License and a credit card for reimbursable travel expenses. Benefits Excellent health benefits plan, which includes medical, vision and dental options with day‑1 eligibility. Company profit‑sharing plan. Generous vacation, paid time‑off and paid holidays. Personal and professional development programs. Employee Assistance Program. Education College degree and/or appropriate work experience, which may include prior business ownership, consulting experience, or mid‑level or higher management accountability. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr iFixScreens

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