Job Description

Hotel Name: The Biltmore Los Angeles

Location: Onsite – Los Angeles, CA

Annual Salary: $70,304.00

Join the Team at The Biltmore Los Angeles

At The Biltmore Los Angeles , hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence.

About The Biltmore Los Angeles

Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Food and Beverage Manager

The Food and Beverage Manager at Millennium Hotels and Resorts plays a key leadership role in overseeing all food and beverage operations to ensure exceptional guest experiences and maximize profitability. This position is responsible for managing and leading the food and beverage team, maintaining high standards of quality, service, and compliance throughout all outlets, and contributing to the overall success of the property.

Primary Responsibilities

• Coordinate daily pre-shift meetings to communicate specials and offerings effectively to the F&B team, ensuring alignment and motivation.
• Actively manage F&B operations, ensuring quality service and engaging with guests and staff during operations.
• Address and resolve guest complaints promptly and effectively, handling complex issues with professionalism and discretion.
• Create and maintain procedural protocols for F&B operations, ensuring consistency and efficiency.
• Ensure daily set up and breakdown are completed, maintaining adherence to brand standards.
• Verify that setups are in order before and at the end of each shift, ensuring preparations are made for the next day.
• Schedule events, finalize contracts, obtain security deposits, and seek new business opportunities.
• Coordinate, set up, and manage special events to ensure seamless execution.
• Ensure compliance with departmental policies, procedures, and standards, promoting a culture of excellence.
• Complete daily, weekly, and monthly management administrative duties, including:
• Operations reports
• Financial documentation
• Guest correspondence
• Human Resources/staff management paperwork
• Operations evaluations
• Standard operating procedures, safety, and sanitation checklists
• Ordering and inventory documentation
• Public Relations / marketing tasks
• Manage linen inventory levels and place orders as needed (when applicable).
• Conduct inventory counts and assessments for F&B items at the end of each month.
• Monitor and analyze F&B metrics and guest feedback to identify trends and areas for improvement.
• Ensure adherence to company policies, industry regulations, health and safety standards, and legal regulations.
• Consistently maintain cohesive and camaraderie with all Employees, those that you report to and with those Employees that report to you.

Your Impact

You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.

What You’ll Be Doing

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

People Leadership

• Coach, develop, and inspire employees
• Provide feedback, direction, and recognition
• Foster engagement and continuous growth

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Requirements

• Proven experience in food and beverage management, preferably within the hospitality industry.
• Strong leadership and team management skills to inspire and develop staff.
• Comprehensive knowledge of food and beverage operations, including banquet and catering services.
• Excellent financial acumen, including budgeting, cost control, and revenue management.
• Familiarity with health, safety, and liquor laws and regulations.
• Exceptional customer service and communication skills.
• Ability to work flexible hours, including nights, weekends, and holidays as required.
• Capable of managing multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving abilities.

Education

• High school diploma or equivalent required
• Bachelor’s degree or equivalent experience preferred

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.


If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.

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